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Internal sales

For all sales-related matters:

Tel: +44 (0) 1925 824044

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Service helpline

For all after-sales matters:

Tel: +49 7940 123 450

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Services that make your life easier

Your support for maximum plant availability

Our services take the pressure off your day-to-day business by simplifying processes and creating transparency. This saves you time, avoids unnecessary disruptions, and allows you to concentrate on what matters most.

Reliable support beyond the operation

Benefit from maximum plant availability, predictable safety, and sustainably protected investments. Digital transparency ensures traceable processes across all departments, while targeted optimizations continuously increase operational efficiency. This allows you to ensure long-term performance, reliability, and cost-effectiveness.

Our service portfolio

Our services ensure the reliability and efficiency of your systems throughout their entire life cycle. From professional installation to predictive maintenance and targeted optimizations to repairs, complaints, and old equipment take-back.

Installation and commissioning

If errors occur during installation, it can quickly become expensive. Our experts support you during installation and commissioning: on site, professionally and efficiently. This ensures that your systems start up reliably, on time and without costly rework.

  • Professional installation and process-compliant commissioning by experts
  • Early detection and correction of technical weaknesses
  • Optional training of your staff for safe operation from day one
.

Maintenance

Maintenance is important - but doesn't have to be time-consuming. We combine personal support with digital tools for seamless documentation. This allows you to ensure operation, fulfil inspection obligations, and keep an eye on the condition of your components at all times.

  • On-site service by qualified technicians to minimize downtimes
  • Digital documentation of all maintenance steps for tracking
  • Traceable implementation with a focus on process reliability and efficiency
.

System screening

Hidden weak points increase the risk of failure. With the GEMÜ system screening, we check your system in a structured manner, update documentation and identify modernization options: As a basis for sound investment decisions and smooth processes.

  • Systematic recording of all components and the actual condition on site
  • Identification of optimization potential and modernization recommendations
  • Up-to-date documentation as a planning basis for investments and conversions
.

Repairs

A failure must not slow down your processes. We analyze faults, repair valves and check their function - directly on the system or in our certified service centers. For maximum operational reliability with minimum downtime.

  • Fast fault analysis and repair on site or in the Service Hub
  • Documented quality assurance and extended service life of your components
  • One contact person for all steps, from analysis to return delivery
.

Returns and complaints

Our streamlined complaint process guides you quickly to the right solution with clear forms and transparent step-by-step instructions - documented, efficient, and tailored to your processes.

  • Clear processes for fast processing
  • Reduced internal effort thanks to transparent process management
  • Efficient processing of returns, incorrect deliveries or damage
.

Return of old appliances

Regulatory requirements for the disposal of old appliances take up resources and harbour liability risks. We take care of this for you - legally compliant in accordance with ElektroG, transparently documented and with minimal effort for your internal processes.

  • Legally compliant disposal in accordance with ElektroG
  • Fast and transparent processing
  • Sustainable disposal solutions for industrial appliances
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