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Internal sales

For all sales-related matters:

Tel: +1 (0) 678 5 53 34 00

Contact

Service helpline

For all after-sales matters:

Tel: +49 7940 123 450

Contact the helpline

Simple returns and complaints

Fast and uncomplicated

Whether it's a complaint or a return, we make the process straightforward and efficient for you. This saves you hassle and keeps your daily life organized and predictable.

Contact support Register returns and complaints

Structured returns for smooth processes

A clearly structured returns process saves time and reduces effort. Whether it's transport damage, incorrect delivery, or product defects: with our digital complaint handling, you can keep track of everything at all times. Documented, transparent, and without detours—this way, you can find the right solution faster and relieve your internal resources.

A quick solution: Your return process in five steps

PROCEDURE FOR RETURNS AND COMPLAINTS

  • You fill out the form

    Fill in the returns and complaints form online - it's quick and easy.

  • We send you the forms

    Upon receipt, we will send you the appropriate return documents with all the details of your request.

  • You complete your details

    Please enter the required information so that we can process your enquiry quickly and efficiently.

  • You send the goods back to us

    Send the goods back to us with the prepared documents.

  • We check and respond

    We will check your request and get back to you promptly with a solution.

Discover other services that make your day-to-day work easier

Maintain operational safety in the long term

Maintenance

Maintain the operational capability of your systems with reliable maintenance directly on site: fully documented and digitally available.

To the maintenance service

Deepening practical knowledge

Training courses

Our product and service training courses offer you in-depth insights into the function, application and maintenance of GEMÜ components.

To the training overview
...

Technical documents always to hand

Downloads

In the download area you will find CAD data, certificates and technical documents - bundled and ready to use for your everyday project work.

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...

Making components reliably ready for use again

Repairs

Minimize downtimes with our repair service. We check defective components at your premises or at the GEMÜ Service Hub and enable you to put them back into operation safely.

To the repair service