This website uses cookies.

On our web pages and in our online shop, we use strictly necessary cookies and cookies that are needed to process your queries. We also use tracking cookies, which help us to optimize our online presence and offer you a better browsing experience as a result. ...

You can find further information in our Data Protection Statement. Data protection statement

Functional cookies

These cookies are strictly necessary to enable you to use all the functions and features of GEMÜ web pages. Consequently, they are enabled by default and cannot be disabled. If you wish to avoid these cookies, you can do so by changing the settings in your browser.

Web analysis cookies

Here you can decide whether you want to allow a unique web analysis cookie to be stored in your browser that will enable the website operator to record and analyse various statistical data. If you do not want to allow this, click on the following link to store the Piwik opt-out cookie in your browser.

Unfortunately, GEMÜ is currently unable to store settings for multiple browsers or about multiple user accounts. It is also possible that, irrespective of the security settings you have set in your browser, the cookies set by GEMÜ will be deleted when you close the browser and will therefore no longer be available in your next session. If you close or change your browser, or if you use more than one PC, you may have to make some of the changes again.

Returns

Our service for you

Do you need to return products received from GEMÜ e.g. for technical inspection?

Your contact person will be happy to help.

To allow us to process your returns as quickly as possible, we kindly request the following details in advance:

  • Article and order data
  • Information on area of application
  • Remarks/reason for return

We will use this information to produce a goods return declaration, which we use to track and allocate goods internally.

Please complete the declaration, mark the relevant warning labels with a cross and attach the signed form to the outside of your package.

This helps to protect our employees, particularly from contact with unknown media. For this reason, we would also kindly request that you carefully clean/decontaminate any products which have already been used.

Unfortunately, we cannot process shipments without a completed goods return declaration until the contents of the shipment have been clarified. Thank you for your understanding.