Services that make your life easier
Your support for maximum plant availability
For all sales-related matters:
Tel: +49 7940 123 8509
Reliable support beyond the operation
Benefit from maximum plant availability, predictable safety, and sustainably protected investments. Digital transparency ensures traceable processes across all departments, while targeted optimizations continuously increase operational efficiency. This allows you to ensure long-term performance, reliability, and cost-effectiveness.
System reliability
Maintenance, repairs and spare parts ensure the continuous operation of your systems – and measurably reduce downtime.
Documentation
All services are digitally documented – transparent, traceable and accessible to all departments.
Secure investments
Planned maintenance extends service life and reduces follow-up costs over the entire life cycle.
Optimized processes
Screenings and analyses identify weak points at an early stage – for targeted improvements and greater operational efficiency.
Our service portfolio
Our services ensure the reliability and efficiency of your systems throughout their entire life cycle. From professional installation to predictive maintenance and targeted optimizations to repairs, complaints, and old equipment take-back.
Installation and commissioning
If errors occur during installation, it can quickly become expensive. Our experts support you during installation and commissioning: on site, professionally and efficiently. This ensures that your systems start up reliably, on time and without costly rework.
- Professional installation and process-compliant commissioning by experts
- Early detection and correction of technical weaknesses
- Optional training of your staff for safe operation from day one
Maintenance
Maintenance is important - but doesn't have to be time-consuming. We combine personal support with digital tools for seamless documentation. This allows you to ensure operation, fulfil inspection obligations, and keep an eye on the condition of your components at all times.
- On-site service by qualified technicians to minimize downtimes
- Digital documentation of all maintenance steps for tracking
- Traceable implementation with a focus on process reliability and efficiency
System screening
Hidden weak points increase the risk of failure. With the GEMÜ system screening, we check your system in a structured manner, update documentation and identify modernization options: As a basis for sound investment decisions and smooth processes.
- Systematic recording of all components and the actual condition on site
- Identification of optimization potential and modernization recommendations
- Up-to-date documentation as a planning basis for investments and conversions
Repairs
A failure must not slow down your processes. We analyze faults, repair valves and check their function - directly on the system or in our certified service centers. For maximum operational reliability with minimum downtime.
- Fast fault analysis and repair on site or in the Service Hub
- Documented quality assurance and extended service life of your components
- One contact person for all steps, from analysis to return delivery
Returns and complaints
Our streamlined complaint process guides you quickly to the right solution with clear forms and transparent step-by-step instructions - documented, efficient, and tailored to your processes.
- Clear processes for fast processing
- Reduced internal effort thanks to transparent process management
- Efficient processing of returns, incorrect deliveries or damage
PSIRT
Our Product Security Incident Response Team (PSIRT) receives reports of potential vulnerabilities, assesses them professionally and coordinates the necessary measures. In this way, we help protect GEMÜ products and your systems sustainably.
- Central point of contact for reporting security vulnerabilities
- Professional assessment and coordinated handling of security incidents
- Transparent communication and effective measures to minimise risks
