Services that make
your day-to-day easier
Our support team helps you achieve maximum plant availability by simplifying processes and creating transparency. This saves time, avoids unnecessary disruptions and lets focus on what matters most.
We are here for you
Your plants run reliably because maintenance, spare parts and optimization come from a single source. This secures performance, plannability and cost-effectiveness across the entire life cycle.
Maintenance, repair and spare parts ensure continuous operation of your plants and measurably reduce downtime.
All services are documented digitally, traceably and in an audit-proof way, and are accessible to all departments.
Planned maintenance extends service life and reduces follow-up costs across the entire life cycle.
Screenings and analyses uncover weak points early and enable targeted operational improvements.
Installation and commissioning
We take the time to understand your application and requirements. With plant screenings, device analyses and technical consulting, we create transparency and support well-founded decisions.
Maintenance
We combine personal on-site service by qualified technicians with digital documentation of all maintenance steps for traceability. Audit-proof execution with a focus on process reliability and efficiency secures operation, meets inspection obligations and helps you keep track of the condition of your components at all times.
Asset screening
We systematically record your components and the actual condition of your plant on site, update documentation and identify optimization potential. The modernization recommendations serve as a reliable planning basis for your investment decisions.
Repairs
We analyze faults, repair valves and test their function on site or at one of our certified Service Hubs. This gives you documented quality assurance and a longer service life for your components. One contact person supports you from analysis to return delivery.
Returns and complaints
Our optimized complaints process guides you quickly and efficiently through returns, incorrect deliveries or damage, with clear forms and a step-by-step guide. Transparent and tailored to your workflows, it ensures fast processing and reduces your internal effort.
Sustainable disposal
We handle the take-back of your old appliances in compliance with the ElektroG. Using the country-specific WEEE registration number, we can document it transparently, process it sustainably and minimize the effort for your internal processes.
PSIRT
Our Product Security Incident Response Team (PSIRT) receives reports of potential vulnerabilities, assesses them professionally and coordinates the measures. In this way, we protect GEMÜ products and your plant in the long term.
