GEMÜ Valves Limited
Privacy Policy

Dated: 1st January 2024


This GEMÜ Privacy Policy explains how we use any personal information you provide to GEMÜ.
Under the General Data Protection Regulations (GDPR) from 25 May 2018 and the UK Data Protection Act 2018, we respect your right to privacy and are committed to maintaining it.

We only collect, store and process your personal information in accordance with relevant laws and regulations and as explained in this GEMÜ privacy policy. This information is held in order to conduct business transactions between our companies which is the demonstrable reason to hold your data.

By accessing, browsing, contacting or otherwise using the GEMÜ Websites or Offices you confirm that you have read and understood this Privacy Policy. Please ensure you have read it carefully, and particularly the section detailing your rights in relation to the personal information that we collect about you.


The Data Controller

GEMÜ are the data controller in respect of all personal data we hold, and we are required to provide you with specific information about how we will use, hold and retain this data, as well as making you aware of various rights that you have under this legislation. We have set out this information below.

Under GDPR we are required to tell you the identity of the legal person who controls your personal data. GEMÜ Valves Limited (Company Registration Number 1567612) is the data controller responsible for your personal data collected through our websites, by post, by our employees, by telephone research and at events. GEMÜ’s registered office is at 10 Olympic Way, Warrington WA2 0YL. Should you ever have any queries about what we hold, or how we process your personal data, your first contact should be our Data Protection Officer who is our Managing Director at

The Data Subject – who is it?

It’s any person who provides Personal Data directly, or who finds themselves in receipt of material perhaps personally requested, or possibly as a result of shared use, or through non personalised distribution. The Data Subject has the right to know what information is held, how it is being used and by whom, and to end their inclusion on such lists held by GEMÜ.

What information we hold about you

Drawn from the public domain, we have a register of companies operating in the UK. This contains details of the industries in which they operate, and the products and services offered to their markets and this can be linked to your Personal Data (The Data Subject).

Personal information that we collect from you

  •  Name and Title
  •  Order, Invoice and Delivery Address(es)
  • Email Address(es)
  • Phone Number(s)
  • Purchase information
  • Account Password and Login details (GEMÜ Portal)
  • Gender
  • Social media account details
  • Your communications with GEMÜ
  • Appointment booking and information given during an appointment
  • Your IP Address from your online communications
  • Where the data originated

We collect personal information when you:

  • Request or obtain a quotation for GEMÜ products or services
  • Purchase GEMÜ products or services or supply to GEMÜ
  • Conduct communications with GEMÜ concerning possible, current or future transactions
  • Subscribe to our newsletters
  • Submit reviews or choose to complete surveys we have sent you
  • Engage with us via social media
  • Use our guest-WIFI at our offices
  • Use our customer services team or contact us for any reason, e.g. order queries, complaints, website
  • issues, exhibitions, via our web-chat facility, phone, email and postal correspondence
  • Book an appointment with us
  • Browsing the GEMÜ website

Personal information that we collect from Third Parties

We may collect personal information provided to us by other companies who have obtained your permission to share this information with us, or who need to share information with us in relation to goods and/or services you have purchased or supplied.

We also collect personal information from third party databases (for example for our financial and/or money laundering checks) or from other third parties who are involved with your purchase or supply of goods and/or services.

If you link your Google, Facebook or Twitter accounts or any accounts from other third-party services e.g. “Social media” or shopping research panels or public forums such as blogging sites, to GEMÜ social media sites then we also receive information from those accounts to the extent you've agreed to this as part of your settings and that third party's privacy policy.

How we will use the information about you

We use your personal information in a number of different ways, depending on the type of information provided. You do not have to provide this personal information but if you don't, you may not be able to purchase goods from us, we may not be able to provide certain services.

The table below sets this out in detail, showing what we do, and why we do it:

Personal informationHow we use this personal informationWhy we do it
Your name and contact detailWe've got to do this to perform our contract with you.GEMÜ has a legitimate interest to complete our contract with you by fulfilling your enquiry or order, as well as taking payment, updating you regarding the status of your order and shipping the order to you.
Your name and contact detailTo send you or request offers, promotions and events.GEMÜ has a legitimate interest to send you or request promotions relevant to our products and events. You can opt out of these at any time. We will also ask you if you want to consent to email marketing.
Your name and contact detailTo verify your identity when you access your account or to contact you to perform security checks.GEMÜ has a legitimate interest in ensuring that you are who you say you are to ensure goods and services or details are provided to the correct person.
Your name and contact detailTo be able to return any lost items to you or record any incidents or accidents.You have a legitimate interest in providing this information to GEMU to ensure we can manage any of the occurrences that may occur.
Your name and contact detailTo invite you to complete a survey where you have purchased or sold us goods.GEMÜ has a legitimate interest in selling its products. We don't need your consent to send you these communications but they will not include any promotional content. We use responses from surveys to monitor and improve the quality of our products and services for the future.
Your name and contact detailTo send you marketing promotions, offers and events by email, post, phone and SMS for goods and services.GEMÜ has a legitimate interest in selling its products. Sending details of promotions, offers and events to customers helps us do this. You are free to opt-out of receiving these communications at any time without opting out of normal business communications between us.
Your name and contact detailTo process and manage your booking/appointment.GEMÜ has a legitimate interest to perform our contract with you and to enable us to set up the appointment and arrange this with you.
Your name and contact detailTo send you service emails or communications required by law to update you about any changes to our goods and services, any information required by law relating to your order, safety notices or product recalls.We need to do this to comply with our legal obligations. GEMU has a legitimate interest. We don't need your consent to send you these communications but they will not include any promotional content.
Your payment detailsTo fulfil your order, i.e. taking payment, updating you regarding the status of your order and shipping the order to you. As well as managing any issues during order fulfilment.GEMÜ has a legitimate interest to perform our contract with you and our contracts with partners and suppliers who work with us to provide a service to you.
Your login and PasswordTo verify your identity when you access your account in the GEMÜ Portal.GEMÜ has a legitimate interest in ensuring that you are who you say you are to ensure goods and services are provided to the correct person.
Your device information, preferences and cookies provided when you browse our websiteTo show you advertising on such Social Media platforms as Facebook.GEMÜ has a legitimate interest to do this where you have consented to the use of cookies from our internet site or social media. You can personally manage your cookie settings at any time.
Device information and details when using our Wi-FiWe do this to allow you to use our Wi-Fi service at our premises.GEMÜ has a legitimate interest to do this to allow your use of our IT systems with you.
Financial information, social media informationWhen combined with personal identification and contact details to investigate cases of fraud.GEMÜ has a legitimate interest in protecting ourselves from various types of fraud or money laundering crimes.
Additional InformationIn some circumstances we also need to provide your information to enable us to comply with legal or regulatory requirements, such as criminal or whistleblowing investigations, export control (including data concerning the destinations of exports of Dual-Use goods) to comply with the law.GEMÜ has a legitimate interest and a legal obligation to provide such personal information to the authorities and regulators.
Your image on CCTVTo ensure the safety and security of colleagues and customers and the prevention or detection of unlawful acts on our premises.GEMÜ has a legitimate interest in protecting itself from crime, and to provide a safe working environment for our staff.

We may also use publicly available information to ensure that our database is kept accurate and relevant. GEMÜ has a legitimate interest to ensure our database is kept up to date.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us.
(b) We have a contractual obligation.
(c) We have a legitimate interest.

Who we share the data with

Personal information shared with Third Parties

In order to provide our services to you or purchase from you, we share your data with the following categories of companies:

  • Companies that help us provide products; such as payment service providers, warehouses, order packers, and delivery companies or as part of the standard customer journey for the purposes of taking payment, managing your order, monitoring our performance and stability, improving customer experience, tracking revenue, delivery and returns.
  • Data insight companies and other business systems providers who ensure the information we hold is up to date and accurate. We may also share information with our insurance providers.
  •  Credit reference agencies, law enforcement and fraud prevention agencies and payment card and insurance providers.
  • If we sell or buy any business or assets or transfer an area of the business to a new provider, we will disclose your personal data to the prospective seller or buyer of such business or assets or any third party who acquires our assets or who the business is transferred to.

GEMÜ only transfers your personal information to those third parties where we can be sure that we can protect your privacy and your rights. We only transfer the information which is needed to provide or require goods and services and if we stop using a third party, we require them to remove or anonymise your information. We have contracts in place with all of our business partners to ensure data security. We do not, and will not, sell any of your personal data to any third party.

Website Cookies:

Different types of cookies used

a) This website uses the following types of cookies, the scope and function of which are explained below:

  • Transient cookies (see b)
  • Persistent cookies (see c).

b) Transient cookies are automatically deleted when you close your browser. These include in particular session cookies. These cookies save a session ID, which can be used to assign the various requests by your browser to a single consolidated session. This enables your computer to be recognised if you return to our website. These session cookies are deleted when you log off or close your browser.

c) Persistent cookies are automatically deleted after a specified duration, which may differ depending on the specific cookie. You can delete these cookies at any time using the security settings for your browser.

d) You can configure your browser settings to suit your preferences and, for example, refuse to accept third-party cookies or all cookies. Please note that if you do so, you may be unable to use all of the functions of this website.


With your consent, you can subscribe to our newsletter, which we use to keep you informed about our latest interesting offers. The goods and services promoted in the newsletter are specified in the declaration of consent.

We use the procedure known as the "double opt-in" method for subscription to our newsletter. This means that, after you subscribe, we send an e-mail to the specified e-mail address asking for confirmation that you wish to be sent the newsletter. If you do not confirm your subscription within 30 days, your information will be locked and automatically deleted after one month. We also store the IP address used and the time of subscription and confirmation in each case. The purpose of this method is to verify your subscription and, where necessary, to help investigate possible cases of misuse of your personal data.

The only information that you need to enter in order to receive our newsletter is your e-mail address. Other details marked separately can be provided on a voluntary basis and are used in order to enable us to address you personally. After we have received your confirmation, we save your e-mail address for the purpose of sending you the newsletter. The legal basis for this is Art. 6 Para. 1 (a) GDPR.

You can revoke your consent to receive the newsletter and unsubscribe from the newsletter at any time. You can declare this revocation by clicking on the link provided in every newsletter e-mail or by sending a message to the contact details specified in the imprint.

Please note that we evaluate your user behaviour when sending the newsletter. In order to carry out this evaluation, the e-mails sent contain web beacons or tracking pixels, which consist of single-pixel image files saved on our website. When carrying out these evaluations, we link the details specified in Section 3 and the web beacons with your e-mail address and an individual ID. These details are gathered exclusively in a pseudonymised form, meaning that the IDs are not linked to your other personal data, preventing data being traced directly to individual persons.

You can object to this tracking at any time by clicking on the separate link provided in each e-mail or by informing us via another method of contact. The information will remain stored as long as you are subscribed to the newsletter. After you unsubscribe, we store the data in an anonymous and purely statistical format.

Online marketing
Use of Google Ads conversion

We use the Google Ads service in order to draw attention to our attractive range of products and services using advertising material (Google Ads) on external websites. We can determine how successful our individual promotional measures are in relation to the data for the promotional campaigns. In doing so, we pursue our interest in showing you advertisements that are relevant to your interests, in making our website more interesting to you and in ensuring a fair calculation of our promotional costs.

This advertising material is provided by Google via its "Ad Server". To this end, we use Ad Server cookies that enable us to measure certain parameters, such as how often the advertisements are shown or the number of clicks by users, for the purposes of performance measurement. If you reach our website via a Google advertisement, Google Ads will save a cookie on your PC. These cookies generally become invalid after 30 days and are not intended to enable you to be personally identified. In general, the unique cookie ID, the number of ad impressions per placement (frequency), the most recent impression (relevant for post-view conversions) and opt-out information (marker indicating that the user does not wish to be contacted any more) are stored along with these cookies as analysis values.

These cookies enable Google to recognise your internet browser. If a user visits certain pages on the website of an Ads customer and the cookie saved on their computer has not yet elapsed, Google and the customer can determine that the user clicked on the advertisement and was transferred to the page in question. Each Ads customer is assigned a different cookie. This means that cookies cannot be tracked by the websites of Ads customers. We ourselves do not collect or process any personal data in the course of the specified promotional measures. We are only provided with statistical evaluations by Google. These evaluations enable us to determine which of our promotional measures are particularly effective. We do not receive any other data resulting from the use of the advertising material, and in particular we are not able to identify users via this information.

Due to the marketing tools we use, your browser automatically establishes a direct connection to the Google server. We are not able to influence the scope of data collected due to the use of this tool by Google or the further use of this data, and as such we can only provide you with information in accordance with our own knowledge: As a result of the integration of Ads conversion, Google receives the information that you have accessed the corresponding section of our Internet presence or that you have clicked on one of our advertisements. If you are registered and logged into a Google service, Google can assign the visit to your account. Even if you are not registered with or logged into Google, it is possible that the provider could determine and store your IP address.

You can block your participation in this tracking process in various ways: a) Using an appropriate setting in your browser software – in particular, refusing third-party cookies will ensure that you do not receive advertisements from third-party providers; b) by deactivating the cookies for conversion tracking by configuring your browser settings to block cookies from the domain "", – please note that this setting will be deleted if you clear your cookies; c) by deactivating interest-based advertisements from suppliers who participate in the "About Ads" self-regulation campaign, via the link – please note that this setting will be deleted if you clear your cookies; d) by permanently deactivating cookies in the Firefox, Internet Explorer or Google Chrome browser via the link . Please note that if you do so, you may not be able to fully use all of the functions of the services we offer.

The legal basis for the processing of your data is Art. 6 Para. 1 (f) GDPR. Further information about data protection for Google services is available here: and Alternatively, you can visit the Network Advertising Initiative (NAI) website at . Google complies with the EU-US Privacy Shield:

Chat function

This website uses the chat function from Userlike, which is live chat software from the company Userlike UG (limited liability), Probsteigasse 44–46, 50670 Cologne, Germany.

When the page is called up, cookies are placed so that the Userlike widget can be loaded and displayed to you. These cookies are also required for technical implementation of the Userlike messenger (i.e. to enable communication). However, Userlike only collects and saves data once a chat connection has been set up. This involves establishing a connection to the servers of Userlike UG and also saving personal data after you have provided your consent. This includes the content of the chat, date and time of access, browser type/version, IP address, operating system used, URL of the website visited beforehand, quantity of data sent, as well as first name, surname and e-mail address. Userlike also saves cookies containing user information so that end users are recognized the next time they use the website. These cookies can be deleted at any time user the browser function.

You can find more detailed information on the processing of your data using the live chat function, as well as your rights and setting options for protecting your personal data, in Userlike's Privacy Policy at; .

Search function

This website uses search technology from Algolia, Inc., 589 Howard Street, Suite 5, San Francisco, CA 94105, USA.

Algolia is a real-time search service which gives the visitor immediate visual feedback on the information they enter and also allows typo tolerance. This involves saving your IP address and search request at one of the company's three server locations (headquarters in San Francisco or at the subsidiaries Algolia SAS, 55 Rue d'Amsterdam, 75008 Paris, France and Algolia Ltd., 1 Primrose St, London, EC2A 2EX, UK).

You can find further information on the processing of user data in Algolia's Privacy Policy at .

Google Maps

On this website, we use the services offered by Google Maps. This enables us to show you interactive maps directly in our website, and enables you to conveniently use the map function.

When you visit our website, Google receives the information that you have accessed the relevant subpage of our website. Doing so also causes the data specified under Section 3 of this declaration to be transmitted. This happens regardless of whether Google has provided you with a user account and whether you are logged in or not. If you are logged in to your Google account, your data will be directly assigned to your account. If you do not want this data to be assigned to your Google account, you must log out of your account before activating the button. Google stores your data as user profiles and uses it for the purposes of advertisement, market research and/or improving the design of its website to suit requirements. This form of evaluation is performed in particular (even for users who are not logged on) in order to provide advertisements targeted to your needs and to provide other users of the social network with information about your activities on our website. You have the right to object to the formation of this user profile, and to exercise this right you must contact Google.

Further information regarding the purpose and scope of data collection and its processing by the plug-in providers can be found in the data protection statement from the provider. This data protection statement also provides you with further information regarding your rights concerning this matter and setting options to protect your privacy: . Google also processes your personal data in the USA, and complies with the EU-US Privacy Shield: .

Google reCAPTCHA

We use "Google reCAPTCHA" (hereafter "reCAPTCHA") on our web pages. The provider of this service is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

reCAPTCHA is designed to check whether the entity entering information on our web pages (e.g. in a contact form) is a human or an automated program. To do this, reCAPTCHA uses various different criteria to analyze the behaviour of the visitor to the website. This analysis is started automatically when the user visits the website. In its analysis, reCAPTCHA evaluates various items of information (e.g. IP address, how long the visitor spends on the website or how the user moves their mouse). The data obtained from the analysis is then forwarded to Google.

reCAPTCHA analyses are performed entirely in the background. Visitors to the website are not made aware that analysis is being carried out.

Data is processed on the basis of Article 6(1)(f) GDPR. The website operator has a legitimate interest in protecting their website against spam and abuse by automated spying.

You can find further information on Google reCAPTCHA and Google's privacy policy at: and

Google Tag Manager

Google Tag Manager enables marketers to manage website tags using an interface. The Tag Manager itself inserts the tags; however, it does not require cookies to function and does not record any personal data. The Tag Manager only ensures that other tags are activated, which may record data under some circumstances. Corresponding explanations regarding these third-party providers are included in this Data Protection Statement. However, Google Tag Manager does not use this data. If you have deactivated cookies by changing settings or by other means, this will be taken into account for all tracking tags inserted using Google Tag Manager – the tool will not change your cookie settings.

Google may ask for you to allow some product data (e.g. your account information) to be shared with other Google products in order to activate certain functions, e.g. to simplify adding new conversion tracking tags for AdWords. Additionally, Google developers occasionally monitor information about product use in order to continuously optimize the products. However, Google will never pass on data of this type to other Google products without your consent.

You can find further information in Google's use policy and Google's data protection information for this product.

Inxmail Professional

We use functionalities of the newsletter tool Inxmail Professional from Inxmail GmbH, Wentzigerstraße 17, 79106, Freiburg, Germany (hereinafter referred to as Inxmail).

Inxmail is a software for personalised newsletters and automated email campaigns. Interactions with the newsletters can be measured using so-called web beacons or counting pixels. Cookies from Inxmail are stored on your end device.
The following personal data are processed by Inxmail:

  • Name
  • Address
  • E-mail address
  • Phone number
  • Meta- and communication data
  • Device information
  • IP address
  • Usage data
  • Interests
  • Access times

Other recipients of the data are Bringe Informationstechnik as subcontractor.
Further information on the processing of data by Inxmail is available here:

How we use Inxmail
We use Inxmail to register interested parties for newsletters and to analyse and evaluate newsletter campaigns.

The legal basis for the processing of users' personal data is in principle the consent of the user in accordance with Art. 6 Paragraph 1 S.1 letter a DSGVO.

Your personal information will be stored for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law, e.g. for tax and accounting purposes. This data can also be deleted by Inxmail at the operator's request. The storage of cookies is not within the scope of Inxmail.

You have the right to revoke your data protection declaration of consent at any time. Revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until revocation.

You can prevent the collection and processing of your personal data by Inxmail by prohibiting the storage of third-party cookies on your computer, using the "Do Not Track" function of a supporting browser, deactivating the execution of script code in your browser or installing a script blocker such as NoScript ( ) or Ghostery ( ) in your browser.
You can find further information on the options for revocation and removal vis-à-vis Inxmail at:


We use Matomo (formerly Piwik), a web analytics service of InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, so that we can analyze the use of our websites and improve them on a regular basis. The statistics we obtain from this service enable us to improve our range and make it more interesting for you as a user. The legal basis for this is Art. 6(1f) GDPR.

In order to carry out this evaluation, cookies are saved on your computer. We save the information obtained using these cookies exclusively on our server in Germany. You can stop this evaluation by clearing any existing cookies and preventing cookies from being saved. Please note that, if you prevent cookies from being saved, you may not be able to fully use all of the functions of this website. You can prevent cookies being saved using the settings in your browser. You can prevent the use of Matomo by not consenting to the use of cookies.

This website uses Matomo with the "AnonymizeIP" extension. This causes IP addresses to be processed in a shortened form, preventing them from being traced directly to individual persons. The IP address transmitted by your browser is not combined with other data collected by us.

The Piwik program is an open-source project. Information from the third-party provider relating to data protection is available at


Webtraxs is a web tracking and analytics software developed by Thomas Publishing for ThomasNet. Read ThomasNet’s Privacy Statement for further details:

Security of your information

We want you to have confidence in how we use and hold your personal information. We have in place a range of organisational, procedural and technical security measures designed to protect your personal information from unauthorised use or disclosure.

How long we will store your information

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for satisfaction of any legal, accounting, or reporting requirements.

In some circumstances, such as to meet our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold on to your personal information after we’ve finished providing services to you, or for longer than our general retention policy.

Deletion of Data

Once you are no longer a customer of GEMÜ or we no longer require the use of your data we will securely destroy your personal information in accordance with applicable laws and regulations.

Your rights over your information
You have many rights over your personal information and how it is used.

The table below sets out the rights which are available to you (depending on how we collected your personal data) and how to make use of those rights.

Please be aware that we will need to verify your identity before providing any personal data to you. We do this to protect your information. We may also ask you to provide us some additional voluntary information to help us process your request more efficiently.

Your rights    How to make use of those rights
Right to be informed about what we do with your information    This Privacy Policy and any details provided when we capture your personal information will keep you informed about how we will use this information.
Right to access your information    You can request access to the personal information we hold about you. In most cases this is free of charge. We have in place a procedure for handling requests to access your personal information that we retain  

Your rightsHow to make use of those rights
Right to be informed about what we do with your informationThis Privacy Policy and any details provided when we capture your personal information will keep you informed about how we will use this information.
Right to access your information

You can request access to the personal information we hold about you. In most cases this is free of charge. We have in place a procedure for handling requests to access your personal information that we retain   

1. Gemu GB Data Subject Access Request Procedure   
2. Gemu GB Data Subject Access Request Form

Right to correct your informationIf you believe that the personal information we hold about you may be incorrect, then we require you to advise us of the correct information that we can correct our data held
Right to object to, or restrict, GEMÜ using your informationIn certain circumstances (including where we use legitimate interests as set out below) you can ask us to stop processing your information or ask for us to limit the ways in which we process this information. However we can refuse a request in some cases - we will provide you with information explaining why we have refused your request if we do this.
Right to delete your personal information (unless we have a reason to keep it)Some people call this the "right to be forgotten". Unless we have a reason for keeping your personal information (for example, where we need this to provide a service to you or deal with an ongoing complaint), you can request for us to stop holding your personal information. If we need to hold on to your information we will tell you why we need to do this when we respond.
Right to data portabilityYou have the right to ask that we transfer the personal information you gave us to another organisation, or to you in certain circumstances.

If you are currently opted-out of our marketing, you can always choose to opt-in to receive our emails by ticking the box in our communications or by advising us directly.

How to stop marketing messages from GEMÜ

You can stop receiving marketing messages from us at any time.

  • For email marketing click on the 'unsubscribe' link in any email you receive.
  • For phone and direct mail – you can contact our Customer Support team at GEMÜ Warrington.
  • For targeted or personalised adverts – you can update your Cookie preferences at any time.

It might take some time for all our systems to be updated, so you might get messages from us while we fully process your request, but we will ensure that we mark you as having opted out on our database as soon as we receive your request. We are working on improving our customer experience to allow you to opt-out easily from our communications and cookies and we will update this policy and our Cookies policy as soon as we have this in place.

Please be aware that stopping marketing messages will not stop our service communications (such as order confirmations, delivery notes, invoices or order updates).

Transferring data internationally

In order to provide our goods and services we may need to transfer your information from your country of residence to another country in the usual course of our business. By dealing with us and submitting your personal information, you agree to the transfer, storage, and/or processing of your personal information outside of your country of residence as set out below.

International orders

If you are based outside the UK and place an order with us (for example, through our International Sites), then we will transfer the personal data that we collect from you to GEMÜ in the UK.

Transferring outside of the EEA

We may transfer your personal information to a third-party data processor located in countries outside of the European Economic Area ('EEA').

GEMÜ only transfers your personal information to those third parties where we can be sure that we can protect your privacy and your rights, for example the third party is located in a country which the EU has deemed to have adequate data protection laws in place, where that third party is certified on the EU-US Privacy Shield or where we have a contract in place with that third party which includes the European Commission's standard data protection clauses.

Lawful basis

The legal basis on which we process your personal data is based on Legitimate Interest. The GEMÜ Privacy Policy equally applies to customers, potential customers and suppliers.

Data Protection officer - contact

At any time, you may contact the GEMÜ Data Protection Officer (DPO) within GEMÜ Valves Limited who is the Managing Director. All communications with the DPO will be acknowledged and acted upon within the requirements of the GDPR and this GEMÜ Privacy Policy. All communications to the DPO will be dealt with in a Confidential, Sincere and Timely fashion.

Address for communications:

GEMÜ Valves Limited
10 Olympic Way

Tel: 01925 824044

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113
ICO website: